New Balance chat and email have to be the worst on the internet. I am trying to find the right shoe to buy. I just spent an hour on live chat trying to find out the difference between walking and lifestyle shoes. All I get are size charts. I told them a dozen times that this is not about size. I still get links to size charts! It seems impossible to find out anything about the shoes themselves. I know the size of the NB pair I am trying to replace, and of the horribly uncomfortable pair I am wearing now. I don't want to repeat the mistake and want to find something with softer insoles and more flexible soles than 622/623, but surely will get no help from New Balance! User's recommendation: Buy a different brand unless you know the exact style you want.