Hi there The incident happened on 23rd July 2019. Me and my brother purchased the 10 one way tickets for our families including mu mother, Dubai to Lahore. The boarding time was 4pm and fight time was 4:45pm and mother call me exact on 4:50pm and told me that the flight had been taken off. Jazeera airways never called them through announcement and not single name of my family was called that the flight is waiting for them. Imagine They made my family cried and the behavior of staff was so rude and non cooperative. I got the termination from my company and 30th July is my last working day and we canceled all the family members and I have no money to buy the expensive tickets now because of eid ul adha the prices are high and i cant bear it any cost. I want Jazeera airways to come up with the favorable decision and accommodate my all family members in your next flight Pictures of boarding passes are attached for your reference. Muhammad Awais [protected]