Original review updated by user Jul 11, 2021 Ever since Parker took over USAA has decided not to insure my then new manufactured custom home, decided to kick us out and close their investment division, with little notice, and the bank representatives are incompetent by and large. I have a CREDIT SCORE OF 835, and had money in their bank. I have since moved half and will be removing the rest and going to Navy federal Credit Union for banking. I used to not believe Chase and Wells Fargo customers put up with all the crap they dish out. I am shopping insurance now too. Haven't chosen yet. User's recommendation: Stay away, go with a credit union.