Update by user Jan 27, 2021 No response, no help, Lane is doing nothing to resolve. Original review posted by user Dec 28, 2020 I bought a total of 6 pieces of home theatre seating and 100% are failing. Leather is flaking away and leaving a mess behind. Lane says it's out of warranty and they have no replacement leather. This all started while in warranty and has yet to be resolved. Customer support is useless and will not help replace this defective furniture they manufactured. User's recommendation: Don't even consider.