On 28 Mar 2019, at exactly 5:22 PM I consummated a service deal with on of your franchises (dealers) located at 85 E. Dayton Yellow Springs Rd, Fairborn, OH 45324. I had decided to move my 15 year service from SPRINT (big mistake now) and retain my phone number. I elected for a service plan at $55 / month for one line. I elected a new Galaxy S9 phone, after inquiring whether there was an option to lease the phone. I was told that the option was available, and I responded with a second question, "How much is the lease per month?" To which the salesperson (the dealership owner I believe) answered "$49.99". I thought about the lease being equal to the monthly service plan for a few minutes, but then agreed. After being asked if I wanted the protection plan, I turned that down. When the sales person brought the phone out, he laid numerous accessories on the table that included a case, screen cover, etc... He began to ring them up, and I stopped him and said, I said I did not want them. He proceeded to tell me they were necessary... even argued with me that the physical protection was required to ensure that the phone would last. I gave him an emphatic "NO" to the accessories. I paid the activation bill which, upon later inspections, was composed of an activation fee ($25), first month's service plan and phone lease payment. The phone was activated and to date I have been relatively pleased with the service and coverage. Then... a few weeks later... I happened to notice that a second fee for the phone lease (Progressive Leasing) was automatically deducted from my account, then two weeks later again... I managed to log into my lease account only to discover that the lease price quoted to me for the month by the Cricket salesperson was actually a fee that would be charged every two weeks. So instead of $49.99 / month, the lease is actually $108.31 / month!!! Twice the service plan fee. Upon re-inspection of my sales receipt, I also noticed that in spite of my preference at the time of negotiation, the salesperson also slipped in the Cricket Protection Plan. I returned to the store today (13 May 2019) to confront the salesperson about the leasing misrepresentation and his only defense was to hand me the leasing company's brochure and tell me I had to take it up with them. I reiterated that the real issue was his misrepresentation of the monthly bill and the deceptive way that the bill had the two week amount on it. I gave the salesperson ample opportunity to make amends. I insisted he deal with Progressive on my behalf, with the outcome being that arrangement become what he had stated at the time of sale and that the recent withdrawal from my account be refunded. I left while telling him I would deal with it legally. Instead he refused and decided to just immediately physically run and disappear into the back room instead of deal with his customer service problem. After reading about numerous complaints online I have discovered many other instances of this same deceptive practice. I suspect at this point that the clever deception is one that was previously agreed upon between the Cricket franchise dealer and the leasing company. Is this practice a Cricket training method for franchisees? It seems so to this customer. I refuse to quote "try to deal directly with Progressive". Cricket can either fix this in some equitable way, or I will have no recourse but send this narrative to the local Better Business Bureau, the FTC, the State Attorney General's office in Columbus, OH and to heavily report my discontent online on social media. I already chased four customers away in the parking lot in front of the storefront by simply telling my story (and will make random trips back - forever) until something good comes out of this. I will even hire an attorney if I have to... and yes I will lose money just for the principle of it all in the end if need be. I have started a file on this problem... This is my first experience with Cricket ever... clichés and simple apologies won't suffice, only actionable remedies. Dr. Jack Parker