Sir/Mam; My wife purchased a "Learn to Fly a Plane in Cleveland" experience for me for Christmas 2020 (Order Number: XD-413854). The weather being what it is in Cleveland I waited to schedule my lesson in late March early April. When I went to schedule the flight, I noticed that I didn't have the Redemption Reference number. This number is required to schedule a lesson. No number no lesson. I have the receipt to prove it was paid for, what I don't have is a means to scheduled the paid for lesson. When I asked Xperience to resend the certificate they responded with a canned note saying they did send one on Deceber 2, 2020. They said my wife opened it on December 2nd at 2PM. We have looked for it several times on her email and mine without any luck. If they did send it it must have gone to junk mail. If it did there is a good chance it was deleted. I have called Xperience and left voice mails. Still waiting for a callback from that one. I have written several emails and have received the same canned response. My last email was sent at least a week ago and still no response. I believe I have been placed in ignore vault. This is no way to treat a customer. They have $199 dollars of my money and I have nothing to show for it. Any help you can provide will be greatly appreciated. William Ryan XD-413854