Update by user Mar 19, 2018 **DREAM MAKER/ AQUAREST** Original review posted by user Mar 19, 2018 We purchased an AquaRest AR-300 spa in July of 2016. The AR-300 is a 2 person roto molded hot tub. We made our purchase through Home Depot and the hot tub was shipped from the manufacture for $55. Delivery was made within about 3 weeks. The spa was well crated and there was no shipping damage. We installed the spa on our deck and used it once a week for about a year and a half. My husband was incredibly diligent about maintenance. And then, the water started draining. I left multiple messages at DreamMaker hoping to get some direction, no response. So then, we had the spa service out to take a look. I have to point out here how hard it is to service the roto molded spas... with the exception of the access cover for the pump, you can only access the plumbing from underneath, and you have to remove insulation to do so. Lucky for us our insulation was so waterlogged! Once we pulled out the wet, deteriorating insulation, our problem became quite obvious- A CRACK! Silly us, why didn’t we think of that? The technician told us that it was obviously a manufacture’s defect. AquaRest does offer a five year warranty on the spa shell, so I sent a copy of our receipt along with pictures by certified mail (since phone calls can’t be relied upon). I did finally get a call back! Now here’s the catch... you have to ship the hot tub back to the manufacturer if you actually want to use the warranty. The customer is responsible for palletizing the spa and getting it out to the street for freight pick up. Aquarest does split freight costs; our half would only be $556. Jokes on us! Learn from our mistakes folks, these hot tubs aren’t a quality product, and customer service is definitely lacking.