I hired a plumber, Jorge Rossi, for a Sunday May 16 at 12 pm appointment to fix my leaky faucet. I Cancelled on Friday May 14 at 9:30 am via text. Jorge and I texted each other about my cancelling my appointment with him. On Sunday May 16 I was charged $193.00 from home advisor even though the service with Jorge had been canceled. Home advisor called me on May 25 to ask about their service. I reiterated that my bank bank had been charged and was told by customer service I could not get a full refund. I was passed around 4 different times to rectify my charge. I want to lodge a complaint against home advisor for not being transparent. I would like a full refund of $193.00 to be credited to my credit card immediately. I would also like any personal information including the credit card number to be deleted.