Upset customer! I recently purchased a lawnmower with a Briggs & Stratton engine which was purchased in June. On July 15, I added oil that came with the mower as directed. I was mowing the lawn and the engine didn't seem to be running and high speed I thought something was abnormal with the lawnmower. The grass that I was cutting was just cut a week before. I continue to start to cut the yard in the engine started to smoke out of the exhaust there was so much smoke I thought the engine was on fire at first. I took a turn authorized dealer and they said that the engine broke because I did not have enough oil in it which is absurd because I just bought the lawnmower and added an oil as directed. The dealer said Briggs & Stratton would not cover this because There was not enough oil in the machine. When I removed the dip stick, there was oil in the machine but it was gray looking which was from the burnt pistons. . I am going to call consumer affairs and everyone I can to resolve this. I contacted another dealer and he tried to help me find a good contact number without success. Every number was automated for me to contact an authorized dealer. I even tried calling corporate and once again no luck. Next is the BBB….. I am so upset, I am not going to let this go! As of today September 18th, which has been almost three weeks and I still do not have a lawn mower. Michael Hargrove [protected]