Yup, everything you've read is true. I went to Pearle to replace some glasses I already. They said they needed 12 days and never called back. I called them after 14, and then they gave me the wrong glasses and not the others I had ordered. The salespeople tried to tell me that I was wrong (i.e., that I had not been using the same glasses for over a year). A true and complete scam that everyone should stay away from. Easily one of the sleaziest companies going.