I am writing about Order #UKW51745875. I placed this order on the 5th March. The contents of the order were for a Mother's Day gift to the value of £116.80. Unfortunately, due to some shipping problems, I was advised by Bare Minerals that my order was going to be delayed. Therefore, I rang to cancel so that I could purchase the items in store in time in time for Mother's Day. I was advised on the phone that I was unable to cancel my order, but that if I waited for it to be delivered, then I could simply reject the delivery, and then ring up Bare Minerals, so that a member of the customer services team could expedite my refund. I called on the 15th March for my refund to be expedited having rejected my order that morning; however, I was disappointed to hear, that the funds would not be back into my account for another 7-10 days, leaving me out of pocket. The second thing which I found disappointing was that the offer of a discount code "SORRY20" entitled me to the same amount of discount that I had already found online using a quick Google search. MC20 gave me the same discount through hotukdeals.com. As I had the inconvenience of having to rebuy my gifts in store, hence losing out on my online discount, then having to reject my parcel and ring up for a refund, then having to wait up to 10 days to be reimbursed, I feel that a 20% discount, which anyone could find online, is not particularly good customer service. To make matters worse, my email which I sent them complaining about the service I had received was ignored, and after 5 days I am still without my refund.