I've been extremely disappointed with West Elm's promised delivery of the two above items. The Lana Upholstered bed was ordered in September 2020. After repeated phone calls to West Elm, they continue to inform me that one piece of the bed is missing; however, they do not know when it will be in or where exactly the missing piece is. The information they give me is that it is somewhere either in their distribution center or still being made. It is now March, 2021 (9 months) after I placed the order. I've had a similar experience with the Haven daybed. I ordered in December 2019 which was promised in January, 2021. Soon after, they send me an email stating that the piece is backordered and won't be in until February. Then they change it to March and now they have sent me an email saying April. With the Lana Upholstered bed, there is no communication whatsoever unless I call West Elm. I have to run through the entire story and each time get no resolution whatsoever. It's very frustrating. If I knew what I know now, I would have ordered another bed through Crate and Barrel or Restoration Hardware or anywhere other than West Elm.