I'm Yasser Hassouna, Egyptian customer of Kia Egypt. I have purchased Kia Sportage car model 2020 in Egypt in May 2019, Then after almost one year and 4 months (October 2020) after i used it for 41,000 KM and although I do all of my acquaintances regularly with the agent her in Egypt with (EIM) i found the motor check engine symbol lighted (Malfunction Indicator Lamp) , when I approached the Agent here in Egypt, they checked the car on 4th October (Work order No 330000****) and advised that the car needs to change the " Catalytic converter " which mainly protects the environment from the vehicle exhaust emissions although all of the fuel I used since I purchased the car with 95 , However mentioned spare part was not available at their stores and need to be imported from Korea which takes almost one month and half (45 days) !! accordingly, they asked me to use the car normally for the mentioned period of time with the current lighted lamp for the engine indicator till they import mentioned spare part !! despite that this is also not environmentally friendly solution at all ! Engine # 809831 VIN #BLL683539 That is currently negatively impacting me due to : - I drive my car currently with a permanent check engine symbol lighted (Malfunction Indicator Lamp) which expose the motor to a real damage in case of any other issue during the next 45 days (this was the Service Agent instruction to me). - I'm now destroying the environment by using a damaged / consumed catalytic converter for 45 days. - I can't imagine that a brand like Kia apply such unacceptable treatment with clients specially when it negatively affects the car engine and exposes it to higher risk as well as threatening the environment which for sure negatively impacting KIA reputation. - How does it come that such important spare part does not exist with large agent like EIM in Egypt specially that the car is still in the warranty period!! I need urgently To replace the catalytic converter immediately for my car. I have ready started to advise all my friends and relatives to not recommend such cars to anyone which unfairly treating their clients and not friendly environment cars. User's recommendation: Avoid dealing with Kia Egypt.