I wanted to buy the Minx sofa by Distinctly home as there was a great sale. I called and they said it couldn't be refunded or exchanged. I wanted more information, so I asked if I could call Distinctly Home. The call centre gave me two incorrect numbers. On the web site there are two styles of Minx sofa. Each style has a different colour showing for the colour Peacock. I don't want to buy a couch without know what colour it is. I also think it's strange for the Bay not to allow for an exchange or refund because it's a very big purchase. Especially that you cannot ask questions to get more details about the product. Amazon for example let's you ask questions to people who have bought previously - which I think is genius. The Bay really needs to improve access to important information, especially if you do not allow returns/exchanges! It's really disappointing because I really want this couch but I can, in no way, get more information about it. Which I need in order to buy it. I hope that someone can assist me with this. You need a more accessible system with more support in place. In saying that - I like the Bay, I buy from you a lot and I appreciate the customer service in store.