I called this company specifically before ordering a product to ascertain if the delivery time could be met. I explained that I was traveling and what my concerns were. I was told that the product would be shipped that evening or next morning. Two days later I receive a call that there has to be some arcane verification of my credit card I asked for an explanation and was given contradictory responses as to the process. I asked for a manager but was told they don't have one and that contact information couldn't be given to me. I cancelled my order and asked for customer service who told me that someone may contact me in 24 to 48 hours. User's recommendation: If you have a timeline, don't trust this company for a timely response or process.