Have had a bad experience with the control 4 product. Specifically the remote for the TV and amplifier. Works for a week, then goes out for 3 weeks. Then as far as service goes it's non-existent in my area. Ready to toss this remote and trade it in for a Crestron. At least they would have service representatives that would call you back and service their product "if" it even broke down. Which I would highly doubt anything could break down as much as this Control 4. Very dissatisfied. As much as this thing breaks down and how much it costs I'm just glad I don't have other things in my house that this product controls.