Ordered SUV online and it went through just fine. Get to counter in LA and we are told that both my husband & I are labeled "undesirable customers" & they cannot rent to us. No explanation & told that department is closed on Saturdays so you will have to rent from somewhere else. Asked if maybe we had an outstanding issue regarding an accident from previous rentals that was years before! We told her no. As far as we knew we were in good standing with Fox. We always returned the cars in the same condition as when rented, never heard from anyone afterwards regarding any issues either. Had to go to Thrifty and pay 60+ more to rent a small car vs. an SUV. Called on Monday and was put into a voicemail where you leave a message & they tell you they will contact you within 48 hours. NO CALL. Sent emails...no response...these people don't give a CRAP about their customers. This was FOX's mistake and I'm sure they figured that out and don't want to admit it because I intend to demand to be reimbursed for the money we are out. Don't ever rent from these guys!! They are the worst. Plus when you do rent you have to wait FOREVER for the shuttle as they only have one compared to all the other rental companies. And then you usually are stuck waiting in REALLY long and slow lines. Not worth any amount of money you think you will save. They are the WORST!! Run do not walk to the next car rental company. You will be glad that you did.