24 Feb, 2021 → by ClaimboUser770501
Kohl’s App automatic payments for charge card
1
I used the kohl's app and set up to have $44.00 taken out of my bank account on February 19th.. they took out 3 separate payments of $44.00 so I called the # on the back of my credit card and spoke with someone who said it was my fault and I had scheduled it on the app to come out 3 different times on the same day which is ridiculous. I told them they took out $88.00 that I didn't authorize and they said it already posted and I needed to contact my bank and there was nothing they could do. I asked to speak to someone at corporate and he told me to look online to get the # that he couldn't give it to me. I looked online and it said corporate headquarters so I called that # and they said the exact same thing that it was my fault and they wouldn't refund me the $88.00 and I said you are corporate and there is nothing you can do and he said he wasn't corporate he was customer service and I said this is the # on kohl's website saying it's corporate and so what is the # for corporate and he said he didn't know and I said you work for kohl's and don't know the # for the corporate office and he said he couldn't give it to me then I hung up. I have 3 kids to support and they took a total of $132 out of my personal bank account blaming me when I didn't use the app to schedule 3 separate payments on the same day that makes no sense so now I don't have grocery money for my family. They blamed me.. it's absolutely ridiculous! I have never heard of a company blaming the customer and flat out saying call your bank to deal with it it already posted and it's your fault!! I'm on a very tight budget and don't have money to feed my 3 kids now! I deleted the app off of my phone and will never use it again! I used to work for kohl's and loved kohl's but not anymore!! I will pay my card off and never use them again!!!