We recently stayed at the Koa Lost Bay in Lillian Alabama checked in on 7/31/2021. On 08/04/2021 a employee ran into our brand new camper with a zero turn mower. We have tried to work with the campground & insurance they keep saying they need to determine liability . Our camper is now leaking water in the bedroom where the slide was hit. We have tried repeatedly to communicate but keep being ignored. We just purchased this camper 3 days prior to this happening it's a brand new 2022 a grand design reflection that now not only has cosmetic damage but water damage. We was told by the maintence supervisor Rick Cross after the incident we should just leave we couldn't even get our slide In at the time . Come to find out the maintence supervisor is the owner Denise Valentynes son. We are full time campers at the moment while our home is being built this has literally cause issues for us not to mention now we will be facing mold issues Bc of the water damage. They treated us like it didn't matter & so did the adjuster for Philadelphia Insurance Company that represents them. My contact is Shawnna Bradbury [protected]