Dear Guess, it was an indeed pleasure to shop at your klcc branch however, your manager ms. Janice, (a Chinese lady and that's her name, I think so) made it impossible for customer like me to even breathe peacefully over there. It doesn't matter weather a person walks in to look around or to shop the entire collection. As a manager, what is your role? She was rude, impatient, judgemental and carries the most sour face ever. She was also treating her fellow staffs very badly! Doesn't this look bad on her and the brand? Where is the leadership quality? Where is the customer friendly attitude? Infact, her fellow staffs were more welcoming and excited to be a part of the Guess team! Unlike her! She might be having a bad day, but who doesn't? I ended up buying less then what I wanted because of her attitude! We left the store feeling sorry for Guess Klcc. I truly hope, Guess Team Klcc will place a more cheerful, humble, energetic, charming, smiling manager. Thank you. That is all from me :)