Had A kirby vac salesperson come by and sale me a vac tried it and did not like it so I called have them pick it up . To this day I still have not got my deposit back that was 08-2010 and it to day is 05-2011 so yes I'm ticked... As I sit here writing this I'm waiting on a phone call from them they just told me that they already sent it to me. I never even told the man who I was when I called. Hmmmm wonder who got my money? well I guess we will find out when I get the call...