My Kia soul but. Total loss, filed claim with Kia motors claims department. Ryan is supposed to be handling the claim. He will not return phone calls, I have spoken with numerous other people at Kia who say they can see the claim and every document I have sent but cannot help, because Ryan is the man handling the claim. I spoke with Jason who seen everything in the claim on his computer. He says a rental car should have been furnished the next day. Didn't happen. He went on to say this claim should have been settled by now. The car burnt April 11th today is June 30th and this Ryan won't even return a phone call I have left messages with every voice mail I can get. Every time I am lucky enough to talk to a real person, they say they will put a 48 hour notice for Ryan to call back, it never happens. I would love to get some help on this. Thank you Mitch.