Having possessed one of the old generation Kenwood mixers bought in the eighties (still made in the UK at that time!), when my old mixer exhaled the last breath I've decided to buy a new one from Kenwood. The first huge mistake of an unfortunate series; I will explain why. Looking back, I should have listened to my "home bakers" friends' advices to stay clear from the new Kenwood mixers, and base my choice on their very positive experience with Kitchenaid. Instead, after some consideration I decided to give Kenwood a try, still impressed by the excellent performances and durability of my old generation mixer. So I've decided to go for their premium Titanium Major, quite expensive but apparently the top of their range. At the same time, I've also bought a bread maker for my sister (BM450) and a premium blender of their Kmix line. Results: The mixer worked nicely for a week, then a strange noise came from the body and in a minute it stopped working altogether. Having been a loyal Kenwood user for years, I went to their service centre, which now is located in Marymount area. I was shocked by the rudeness of the service staff, as compared to their previous staff when the service centre was still at Paya Lebar. In short I was told with brisk manners that a new set could not break up and they tried to refuse to service it! After insisting, I obtained to leave the set there for further checks and they promised to call me back in a week. Needless to say, after two weeks I had received no calls. When I then called them, they said the gearbox was spoilt (??) and said they didn't have the spare part to fix it. I had to wait more. To cut the story short, my unit was held for over two months and finally I could collect it. Once back home, I noticed several scratches and a bad general condition of my unit, so I realized they had probably swapped it with a refurbished set. Once switched on, it was noisy and wobbling and shaking. It is almost unusable to mix the dough without falling from the table, whereas my old Kenwood mixer worked perfectly. A huge disappointment altogether. I will surely get myself a Kitchenaid as soon as possible!!! Regarding the bread maker, it seem quite a sleek and nice model, but again it soon started to have problems with the programs buttons. This time my brother in law brought it to the service centre and...guess what? Again no spare parts. The unit has been held for weeks! Finally, the premium kmix blended...very nice but it didn't even switch on the first time!!!!!!! At the service centre they identified the problem as false contact of the interlock switch located in the lid and fixed it in 3 weeks. Balance: 3 products out of 3 faulty. Horrible experience at the service centre. Meanwhile, my friends were still happily using their Kitchenaid mixers for baking! So do stay away from Kenwood and from Kenwood Singapore especially! Your baking friend Vicky Teo