5 Sep, 2021 → by ClaimboUser727133
kenmore sise by side model 106.5004
2
we have had a terrible chemical smell penetrating the entire interior of the unit, the ice is terrible and it has ruined a few hundred dollars of food now as well as the smell even penetrates sealed food bags, we have emptied it, cleaned it twice inside and the terrible chemical smell is back in no time, this unit is just 3 years old and now our master protection warranty just expired a few days ago ! I have read online that hundreds of customers are experiencing the same issues, the smell is making us sick, sears needs to do something about this it is obviously a widespread issue that sears refuses to adress. We need this problem fixed now, if we end up in the hospital due to the defective unit we will be forced to seek damages, this problem occured before the master plan expired yet no one was interested in coming to fix the issue for us, we are very upset and getting sicked by the day from this units problem, what will you do to help us with this matter ? Phone number [protected] email [protected]@sti.net Master plan warranty customer ID [protected]-0011 purchase date 08/28/2018