As of now they refunded my money. only due to them missing a time frame to respond. It still is not 100% official but it appears it is heading that way. Karey Distributors inc. has not helped me other than by accident. Great product if it works. I had to battle these people to get anywhere and their own mistake is what did them in. I am happy to have been refunded or on the way to be refunded but not by them having anything to do with it the owner was so mean and not helpful but due to that Karma and truth won.