On 01/01/2017 i made an exchange purchase at Journey's Kids in North Point mall (order number 71272368) in the amount of 37.99 plus 2.99 for tax. On 01/14/2017 i called the call center and they informed me the sales rep entered in the wrong mailing address without my knowledge and the item i purchased was return to sender. They enter in the correct address and the supervisor told me they will resend it to the correct address. On 01/26/2017 I called again due to not getting my order. I was then informed a check has been sent to store I made the purchase at. I did not get an email nor phone call when this happened letting me know a check has been sent to the store due to the shoes not being in stock. I feel I was given false and misleading information due to my order never getting sent back out. On that day i spoke with a new supervisor, I told her i did not want a check i wanted my shoes i order and i want them over nighted. She informed me i can make a new purchase and get that order to me on 30th and she can call the store and have them mail me my check due to North Point mall being 45 mins from where i live. so i made the purchase with my visa debit card ( order number 100224558) in the amount of 49.99 plus 3.00 for tax and the shoes were delivered on the 30th like i was told. they also called me back on 01/26/2017 letting me now they spoke with the store and they will be sending the check to me. it is not 02/16/2017 and i have not got my check, so as of right now i have paid for two pairs of shoes but only have one which is unacceptable it has been almost 2 months and i do not have my money back. i call again on 02/16/2017 and they inform me my address just got updated on 02/15/2017 and the check is still being worked on. At this point i feel i have been given false and misleading information again due to them telling me the check will be getting sent from the store to me to now them telling me the check is still getting worked.