Getting someone to respond to my email and phone calls is nearly impossible. The quality of wok they do is poor .The illustrations they came with the package I purchased is horrible. I won't be using them. I will hire a freelancer to do my illustrations instead. I paid to get another company to edit my. Ook because the other 2 books I wrote was horrible edited. Take my advice don't publish with Trafford. My experience with this company is horrible. I think I will let them keep the money Ioaid to publish my new book. I might just oay another company to publish my new book instead. Even if I decide to publish be this last book with them I will never allow them to publish any of my other books In my opening this company is trash. Dump this garbage company and find someone better.