purchased multiple items on 11/18/20. back ordered item robe ($59.99+tax) was shipped 12/11/20/ this item was purchased for elderly sister entering nursing home. she died on 12/9/20. i mail the robe in original packaging and used label inside to deliver back to roaman's. i received email on 2/5/21 that read "processed return frayed split jean by demin 24/7 item #[protected] at price of $0.00" and NOT the listing of the ROBE that i DID return. i went through the procedure of mailing all my info. i received a message in my roamans account last month saying it was denied, but on the same day i received my bill and it had i credit so i thought i was fine. this month my bill says REVERSE CREDIT and the charge is back...how can you not tell the difference between a pair of jeans and a robe? the ROBE was NOT a final clearance but the jeans WERE. Why wasn't the item sent back if i was to get NO CREDIT?...I worked in 2 warehouses for a total of 25 years with about a third of that time handling inventory control and quality assurance. Someone should have found that issue. They were two totally different things and i as the consumer SHOULD NOT have to pay for his/her mistake. Can someone please help me. My bill is due May 27th and i have NOTHING to show for the price of the robe. even if they return it to me i'd rather give it away than have them keep it in their stock and make more money. They have made enough as it is. Thank you in advance