Even when the boarding pass was printed the person did not want to scan was specimen imagen she was rude and mean. they charged for every thing What about the persons that has not a cell phone and image is a image on cell phone or not. Also when we try to discharge the boarding pass always sent a error how ever they person charge the price for the suitcase like we did did were not flying $1, 200 when should be $800.00 pesos You end paying more than a good airline Because at the end they charged for extras that they did not mention. Horrible service Please do not fly with them.