Phone broke on vacation. They said they would overnight new phone. 7 days later phone still not arrived but my credit card was charged 1150.00. Called fedex. They don't know where phone is. Call Apple. They don't know where phone was. 5 hours later on phone... they say is would be delivered 7-9 days. I said I'm on vacation and not going to be here. They say ok. We will can probably get phone to your house in about 15 days. Ummmmm really 3 weeks without a phone? The service sucks. I paid for Apple care. Completely unacceptable. I really wish I could switch all phones over to something else.