I have recently dropped my ipad off at Mac & PC Docs (for a software issue) who then sent my iPad off to Apple to be fixed. The correspondence from Mac & PC Docs was stating they were waiting for a spare part, then I was told that it was sent to Apple. All of the sudden I received an email from Mac & PC Docs saying that a new iPad was being sent back to them and that I now owed $385!! They are saying that there was accidental damage to the unit - there was nothing wrong other than a software issue when I dropped the unit off! How do I know that MAC & PC Doc didn't damage the unit before sending it to Apple?? Nobody sent me any documentation to say that this is what is happening and if I would like to go ahead! It is within the 2 years Australian Consumer Warranty. I am not happy to pay $385 for a unit that I did not damage that I sent in for a software issue!???