We called Centurylink last week (week of Sept.5, 2021) to get a restoral on residential service. The girl in the technical department said they would not be able to come out for ten (10) days due to their lack of manpower. We have issues with this timeframe as our home is automated, have cameras, security, interior automation, plus we are unable to pay our bills, we work from home often, and have zoom calls to doctor appointments. I am on disability, we are seniors, and this is not acceptable. We have had this internet provider for almost ten years and expected better from this company. We hope a manager/supervisor contacts us before next Saturday, Sept. the 18th 2021-the day someone may come out.