We have been with Centurylink internet service for over six years, despite their unreliable internet service. When we returned to Prescott, AZ in early April we were unable, as is frequently the case, to obtain internet access. We must emphasize his has happened before, many times before. This time we were COMPLETELEY unable to obtain internet access. In frustration, we canceled our internet service through Centurylink on the 27th of April. As we had no access to the internet, we had no assurance that this request had been honored When we returned to California on May 7th, 2021 (where we had reliable access through AT&T) we found that our arrangement with Century link had NOT been canceled! On that date, we talked to several CenturyLink representatives who told us that we could could NOT cancel our service unless we agreed to comply with their (undisclosed) disclosure agreement! Please not that we have NEVER been under contract with CenturyLink and have been reliable customers FOR OVER SIX YEARS! We have been charged for a service that we have NOT received and have NOT been allowed to cancel unless we agree to their undisclosed terms! The company is fully aware that many of their customers are seniors who tend to be compliant with the most egregious demands, and will likely submit to their conditions. In view of this company's flagrantly disregard for the rights of their customers, ALL prospective clients should be advised to avoid doing business with CenturyLink, as they clearly have no interest in dealing fairly with their clientele.