I call on October 26 to request to not renew my contract on Nov 6. The representative continued to inform me on info I had already know about. I explained I just wasn't happy with the service and how my bill was continually messed up. How they wanted charge me for a service fee that was outta my control on there product. That there were other companies that had better pricing. He wasn't listening to me he wanted to get out wht he wanted to say. He there continued to get me upset so I was at a point and hung up the phone. So I'm guessing he cancelled my service before the date I requested. This uncalled know I have no service until my new provider comes which was requested after the date of Nov 6. This why I dont want there service.