After many many years of service from Shaw I have left there system. the told me I had, high speed internet (one agent even confirmed it was fiberoptic), which turns out it was not, current not in our service area. I found out just how much drop out I was getting when I started to work from home during the Pandemic. The cell phone service I set up with them was even worse and finally there tec support person admitted it would take up to a year to get the towers in to supporting my cell phone service. I moved all my services to another company and now SHAW advises that I made a verbal agreement with them January 04, 2021 and they want $420.00 for breaking contract fee. I have asked for a copy of the tape which should then be the binding contract if this is how they are saying i owe them and it is a contractual obligation and they are refusing to provide this to me.