I was having trouble logging in to the Shell site for vacation and payment. I was able to get hold of the finance over the phone, and log into the site to start auto payments. The information he gave me still would not allow me into the vacation club site. I had points that were expiring and couldn't access them. The Pissed site was able to help me with the access. I was disappointed to hear that I couldn't bank my points because it was too late. She did help me to use them before they expire. Use