Im Natasha Macanda and I've repeatedly called MWEB in to find out what the status with the whole process of installation of fibre at my place. Initially no one could locate my unit which I found odd as the tenant before me has fibre connection. I spoke to someone named Parker that reassured me that everything will be in order. Parker didn't return my call as promised then another person named Yunus called me and said that he found my unit, that whoever I was speaking to previously was mistaken. He read me the terms and conditions, I was good to go. He told me I will have to wait 5-10 working days for my router and connection. Immediately after I thought everything was sorted out Parker called back saying that Yunus was mistaken and didn't do the right thing. He will fix it and call me back, and again he didn't call back. So, I called back just now and spoke to someone named Sizwe. He told me that he everything has been ordered, i asked to speak to Parker and he went on saying that speaking to him wouldn't make a difference. This person doesn't understand the frustration Im in because I had to even pay R1000 upfront for this fibre connection. I have been waiting for so long and calling MWEB back and forth. Something needs to be done or my money should be reimbursed so I can have a peace of mind because I don't understand what's going on.