I sustained a poreneal tendon tear in my foot from their treadmill which has known defects. It has taken me months of correspondence for them to even give me the money to return the item let alone compensation for my lost wages and medical bills. This injury has caused me daily pain and I jave to attend physical therapy for 2 months and if I'm not better I'll need surgery. BEST Choice Products has not been forthcoming. It looks like I'll need to find legal representation.