3 weeks in from 6/12021 never covered gray and the permanent color washing out every time I shower. Blk blue suds and water is blk rinsing out all color. Have never had a problem til this last box. Requesting a full refund purchased from Walmart in Livonia MI at a pricey 14.00$ and some change. My new email address is: marymoesta1957@***.com Did submit a claim at email: marymoesta@***.com This email no longer is in use... User's recommendation: Let’s see what Schwarzkopf Corporate does for a valued customer.