Despite having purchased several pairs of Adidas trainers from them, all in size 9, I ordered a pair of slides/flip flops in the same size, what they delivered though was far too small. These were also delivered without a box or any professional packaging, they were just put loosely in a shipping packet. Out of habit the price tag was removed and then they were slipped on and i discovered they supplied the wrong product, now of course they flat out refuse to replace the product, despite my needing to still travel at my time and expense to one of their stores to do so. The same damn machine you clip prices on can put a new price tag onto this product, this is simply a cop-out policy. Obviously used products cannot be returned but its easy to see these have never been worn, any store manager would be able to verify this upon inspection. The 'customer service' was an abject failure to deal with, would not budge despite my pleas and as such I would avoid ever purchasing from JD Sports, who are already overpriced, but its the convenience you pay their large markup for sadly, going forward I will, out of principle, make more effort to use any store but theirs - I caution all who read this. Out of habit the User's recommendation: Do not shop at JD Sports.