spoke to telkom in July and wanted to cancel my home line the lady on the phone suggested that i change it to a cheaper line of R199 a month it sounded great causes i never use my phone so i did i never received an account in aug so i just paid r250 and then in sep i received an account of R480 when i called in they told me that i made r199 worth of calls and i must pay the account i told the lady that is not correct and she must send me my aug bill of which she has not and that was 2 days ago i told her to cancel my line straight away no resolution when i ask her what happened in july when i spoke to the lady and nothing on the computer to say i spoke to any one how is this possible that i can get a double debit for something i wanted to cancel and was told not to as they have a cheaper option for me of which now i am out of pocket R480