The Claim adjuster was incompetent. I faxed all information, turned in keys, title. Shannon Peters closed my account because she messed up the paperwork and when I called her on it she got mad. My truck was stolen while at my cousins funeral on 10/05/17. When I reported it to the insurance company they said I didn't have any rental insurance. So all weekend I had to get a ride to work. Finally I was send an email to get a rental. After back and forth with her saying she really doesn't want to look in my bank account or phone records, she wants to look in my credit report. What up set me the most after the rental money ran out I had yo rent a car on my own. After her saying she did not receive the faxes I send. Then she said she did receive them. Then she ask for proof my cousin died. I told her I wanted to speak to her supervisor and she denied my claim. claim number [protected]. She is. the worst.