I received the usual statement from WCC last week. There was a late fee attached that was not valid. I spoke to a rep. about this when I called to make the payment. We determined that the rep. who took the payment on the previous month 'keyed it in wrong'. The rep said she would turn this issue over to the 'accounting dept.'. I hoped the issue was straightened out but I began receiving calls 2 days ago about my account. Today I received and answered a call from one of their 'reps'. The 'rep' said I was behind on the payment of my late fee (the one that was invalid) and that I would incur a late fee on the first late fee. I explained the situation to him and he couldn't grasp the situation. I asked to speak to his supervisor. He said his supervisor would just tell me the same thing and of course the supervisor said the same thing. I lost my temper and hung up. Every transaction I have had with them has been a problem. I was late once and they threatened to tow my car. They harass me endlessly over the phone when they think something is wrong on my end but absolutely refuse to be cooperative in giving explanations of the problems. HOW IN THE WORLD DOES ONE DEAL WITH ### LIKE THIS?