13 Sep, 2019 → by ClaimboUser339603
inappropriate information
1
When i booked the tickets, besides baggage there was 4 mentioned in brackets, which, any common would take as 4 piece of baggage, and that is why i booked the flight. Now i get to know that im only allowed 20 kgs of checked in bag that too just one piece. To travel back, its asking for more than double the price of my ticket for my extra bag. This is misleading your customer and you have to sort this out. I have 2 baggage 23 kg each and im not paying that extra amount. So either fix this issue or cancel my tickets for complete refund, else i will have to raise this further for misleading your passengers. My booking reference is MEEPJ2.