As I have approached three years of being at this residence, I have made timely rental payments. My lease was to be renewed in July 2020. In April 2020, I started looking elsewhere and with the pandemic there was a pause in my pursuit as the country was in quarantine. I usually check for renewal of the lease on the company's portal; however, when I made the decision to continue my renewal the lease option was not in the portal. As I assumed that this was due to the country being under quarantine and there were probably only essential workers maintaining certain essential elements of the company. As I thought nothing of this, I was informed I needed to pay a $295 month-to-month lease penalty. I did share the experience I had and how I was unable to discover the renewal option. However, I further asked if I signed the option would this take away the lease amount. Well, a new lease was emailed to me and no answer to rendered and after signing the lease, I was then told I still had to pay the 295 for the one month that I was not covered under the lease. Even through a pandemic with a rental customer who has been timely with payments, there was no appreciation. User's recommendation: The company has some individuals who are thoughtful; however, this is a disconnected company and the customer service with this company is truly less than professional.