7 Jun, 2021 → by ClaimboUser404511
Inability to eFile due possibly to a “credit hold”
1
My taxes are complete and I'm trying to file them. I tried to pay upfront and, regardless of which card I used, I got an error message. I gave up and chose the "withhold from refund option." When I hit the "Submit returns" button, every single time I get "Your transmission didn't go through. We could not e-file your return for the following reason: A server problem occurred while processing the refund transfer. Please try to e-file again and if that fails contact customer service." I have tried with my iPad, my iPhone, and two difference MacBooks. I feel like I was closest on 5/17/21 when a representative told me there appeared to be a "credit hold" on my account but he couldn't get my call transferred to the Financial Dept. This was Case #[protected]. I tried again with a different representative on 5/23 or 5/24 and (Case #[protected]) she didn't listen to anything I found out from the previous representative. She walked me through her hit list, including turning off my firewall and updating my OS on my MacBook. None of this had any effect whatsoever on the problem. So, I'm one week out from the filing deadline of 6/15/21 and my return is complete, but I can neither transmit it to the IRS or print it out. Unless something happens soon, I will be forced to try again with other software.