We had flooring placed in my wife's closet. The Installation went well with the exception that when the Installers manipulated the shoe shelves in a way that the shelves are not flush with the wall and as a result, when we place additional shelves in, they will not have a professional appearance because they will not be flush with the wall. We have sent pictures and we have called all over the place. We were dealing with Mr. Bill Hurst, Installation manager. I called three times for a follow up and no returned calls.