As exchange student, I had to leave Canada when the COVID crisis struck Ottawa, the city where I was attending high school. Since March 17th I have not used my cellphone subscription and tried to cancel it when I realised I was not able to return anymore. Have now 320 CAD in subscription fees that I would like to have (even partially is ok) refunded. More difficult is that it is impossible to reach call center to actually cancel my subscription. Calling from abroad is quite cost prohibitive. Contact through the live chat is not helpful either as they cannot support my requests. I have already filed complaints on the company website, but have not been contacted. First complaint number is 675059. Please contact me through the e-mail addresses you have in your system and help me to resolve this. COVID has turned my life upside down already, I would like to have closure on this now.