My Amazon order status was changed to delivered but not to my address. So i contacted Amazon in the evening, complaining that I was unable to contact Ninja Van. The customer service officer promised to have my iten delivered the next day, within 24 hours. Late in the evening (after 10pm), someone contacted me, apparently this kind soul had been delivered my order by Ninja Van, so he contacted me & dropped it off at the security office. I informed Amazon of this. Problem solved no thank you to Ninja Van, but solely thanks to a kind soul. User's recommendation: Check carefully if have multiple deliveries by Ninja Van, I lost my confidence in this company.