"Set 2-TK Sleigh Bells" was sent, even though I requested 'Cancel' in writing. I forget that no one looks at a written request anymore. When it arrived, I returned it. It was weeks ago and I did not write down the date. I did not want another set, sent it back, and do not intend to pay for it. The account number on one letter is #02066**** User's recommendation: Keep dates of returns, etc. so you have a record to support your facts.